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Last updated: April 11, 2026

1. Acceptance of Terms

By accessing or using NovaGate ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

NovaGate provides a modular software platform including but not limited to authentication, communications, project management, and analytics tools. The Service is provided "as is" and may be updated, modified, or discontinued at any time.

3. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorised use.

4. Acceptable Use

You agree not to: (a) violate any applicable laws or regulations; (b) infringe on intellectual property rights; (c) transmit harmful code or malware; (d) attempt to gain unauthorised access to systems or data; (e) use the Service for spam, phishing, or fraudulent activities; (f) interfere with the operation of the Service.

5. Data and Privacy

Your use of the Service is subject to our Privacy Policy. By using the Service, you consent to the collection, use, and sharing of your information as described therein. We comply with applicable data protection regulations including the Australian Privacy Act 1988.

6. Intellectual Property

All content, trademarks, and technology within the Service are owned by or licensed to us. You retain ownership of data you submit but grant us a licence to process it for providing the Service.

7. Payment and Billing

Certain features may require paid subscriptions. Fees are billed in advance on a recurring basis. You authorise us to charge your designated payment method. Prices may change with 30 days' notice.

8. Termination

We may suspend or terminate your access for violation of these Terms or for any reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Service.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at legal@novagate.com.au.

Last updated: April 11, 2026

1. Information We Collect

Account information: Name, email address, phone number, and organisation details provided during registration.

Usage data: Pages visited, features used, session duration, device type, browser, IP address, and referring URLs.

Authentication data: Login timestamps, session tokens, MFA enrolment status, and social account links. Passwords are hashed using Argon2id and never stored in plain text.

2. How We Use Your Information

We use your information to: (a) provide and maintain the Service; (b) authenticate your identity and secure your account; (c) communicate service updates, security alerts, and support responses; (d) analyse usage patterns to improve the Service; (e) comply with legal obligations.

3. Marketing Communications

If you opt in to marketing communications, we may send product updates and security news. You can opt out at any time from your account settings or by clicking "unsubscribe" in any marketing email. Service-critical communications (security alerts, password resets) are not affected by this preference.

4. Data Sharing

We do not sell your personal information. We may share data with: (a) service providers who assist in operating the platform (hosting, email delivery, analytics); (b) law enforcement when required by law; (c) other parties with your explicit consent.

5. Data Storage and Security

Data is stored on servers in the Asia-Pacific region (AWS Sydney). We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, and access controls.

6. Data Retention

Account data is retained while your account is active. Upon deletion, personal data is removed within 30 days. Anonymised analytics data may be retained indefinitely. Audit logs are retained for 12 months for security compliance.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to: (a) access your personal information; (b) request correction of inaccurate data; (c) request deletion of your data; (d) export your data in a portable format; (e) lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies (via self-hosted Umami) collect anonymised usage data without tracking personal information. No third-party advertising cookies are used.

9. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least 30 days before taking effect.

11. Contact

For privacy inquiries or to exercise your rights, contact our Privacy Officer at privacy@novagate.com.au.